Customer experience

Consumers are in need of guidance and engagement, and they don’t see these coming from insurers, according to a recent study.

The SC BlueStore takes the direct-to-consumer approach to new levels, with face-to-face customer service, a wellness station and the ability for walk-ins to purchase insurance.

A new agency/carrier survey reveals overall personal lines improved, outscoring commercial lines, which is on the decline.

The goal of the appropriation is to expand the use of electronic health records.

Insurance industry analyst Novarica cites high customer satisfaction survey results.

The New Jersey firm was rewarded by Trusted Choice, the branding program of the Independent Insurance Agents & Brokers of America Inc.

The insurer says its new site offers independent insurance agents free and low-cost, co-branded materials.

In an effort to achieve a nationwide electronic health information network, the former American Health Information Community brings together public-private sector members.

Company closures, layoffs, cost cutting, outsourcing and retirees who have had to return to the job market because of investment portfolio losses have combined to make it hard on today’s IT professionals.

Insurer targets unemployed with its health insurance guidance.