Customer experience

Carriers are rethinking the role of technology in this crucial, customer-facing area.

Using emerging mobile devices to access CRM, analytics and customized business applications is a lofty goal. Are life insurers ready?

The tool directly connects carriers and distributors to agent licensing and appointment information.

Real-time capabilities support providers in discussing the actual costs for various health care procedures.

Providers are adopting electronic health records and one has earned a 2% cut in its malpractice insurance premiums.

AIG will start calling its aigdirect.com business 21st Century Insurance in January, reverting to the brand of a California-based car insurer acquired last year.

Wakefield, Mass. — Panviva, a provider of Business Process Guidance (BPG) systems for the health insurance industry, announced the opening of a U.S. office in Wakefield, Mass., just outside of Boston. There, the company will offer support for its health insurance customer base.

New York — The environment is an ever growing topic of public discussion and businesses are increasingly influenced by potential threats to climate change. However, the potential and sustainability of Green Insurance products and services has not yet been fully examined or determined.

The free online tool is designed to help homeowners organize and calculate finances before meeting lenders.

EbixExchange and SIGNiX, both Web-based technology providers, have partnered to enable brokerage firms to fully automate processing of annuities.