Customer experience

Principal’s defined contribution plan sponsor Web site ranked No. 1, participant site ranked No. 3 by DALBAR.

P&C insurers must be relentless in using predictive analytics in pursuit of optimal business outcomes.

U.S. insurers with online sales strategies are able to lower customer acquisition costs.

New York — Columbia University ’s Science & Technology Ventures (STV) reports that it has licensed MedLEE, a natural language processing technology, to Columbia spin-out, NLP International Corp.

Orlando , Fla. - Olympus Insurance, an Orlando insurer that writes voluntary homeowners policies through a statewide network of more than 2,000 agents, is expanding its footprint in Florida . The company launched a new easy-to-use Web site (www.olympusfl.com), added new policy offerings, and hired two new regional managers in Northeast and Southwest Florida to better serve its customers.

The move reflects the company’s continued goal of streamlining services to contain costs and stabilize the market for medical malpractice insurance in New York.

Real Time users report using the technology with at least half of their companies for the following functions: policy view, claims status, billing inquiry, endorsements and single-company quote.

A new study finds that price is a key driver among both defecting and loyal customers, but insurers may be surprised by the other priorities swaying loyalty.

Retailers and hotels ended in the top spots of Forrester’s Customer Experience Index for all categories, while medical insurers and TV service providers ended up at the bottom.

Study reveals that adult Americans of all ages are showing greater awareness of and interest in online accessibility to their medical information.