Customer experience

The GMS Group believes its new platform will improve relations with its existing fixed-income clients, and deliver many managed account solutions to its high-net-worth clients.

Credit card bills are the most popular bill paid online, followed by utilities, telephone, cable/satellite television, wireless and insurance, according to research from Billeo Inc.

The D.C. Financial Group, a district network office of The Washington Group, will serve customers in the Washington, D.C. metropolitan area, including northern Virginia, suburban Maryland and the District.

The Agency of the Month program recognizes those Trusted Choice agencies that are exceeding the expectations of its Trusted Choice Pledge of Performance.

The health insurer is the first in the nation to be integrated on Google’s new platform.

A survey of nearly 700 experienced producers found that about one-third think the U.S. economy will stabilize within one year. More than 90% of producers surveyed think their business in 2009 will be as good as, or better, than they were in 2008.

Carriers are rethinking the role of technology in this crucial, customer-facing area.

Using emerging mobile devices to access CRM, analytics and customized business applications is a lofty goal. Are life insurers ready?

The tool directly connects carriers and distributors to agent licensing and appointment information.

Real-time capabilities support providers in discussing the actual costs for various health care procedures.