Customer experience

Nearly nine out of 10 consumers conducting transactions online have experienced problems.

Based on the results of a recent insurer survey, it appears as though a shift is underway toward a more holistic analytics decisioning methodology.

For the third consecutive year, INN recognizes the unique accomplishments of the industry's prominent female leaders.

Whether the customer is an agent/broker or a consumer, Datamonitor suggests insurers develop an online sales strategy to lower customer acquisition costs, as well as gain control of the customer relationship.

The new building features energy-efficient heating, cooling and lighting systems, special plumbing to reduce water use and an irrigation system using reclaimed water.

Key challenges include administrative hurdles and providing clear, easy-to-understand information to employees.

Insurer voting is in progress as INN and Celent partner on INN’s 3rd annual ranking of tech solution providers.

The solution provides life insurance agents with access to mission-critical business processes for policy placement in a completely electronic environment.

The site is designed to provide easy navigation and access to ACE Westchester’s online quote-and-bind facility specifically tailored for its key inland marine product offerings.

Kaiser Permanente announced it has 22 hospitals, serving 4.8 million members, using electronic health records (EHR).