Customer experience

The solution is designed to provide customer quotes in less than five minutes; Farmers agents receive more qualified leads.

These Quality Interactions, a series of online courses, have been approved for AMA PRA Category 1 Credit1, and meet the requirements for cultural competency training set forth by the board of medical examiners in the state of New Jersey.

The California insurer says its free, Web-based service, RMRx, is designed to simplify development and implementation of workplace safety programs.

Electronic health records (EHR) software gets a boost from the Massachusetts Blues, but can they keep the momentum going?

The service will supply summarization and electronic delivery of life insurance policy application medical files and associated documents to support new business process.

Also receiving recognition this year are four leaders who have successfully driven significant project and/or process improvements within their companies.

Nearly nine out of 10 consumers conducting transactions online have experienced problems.

Based on the results of a recent insurer survey, it appears as though a shift is underway toward a more holistic analytics decisioning methodology.

For the third consecutive year, INN recognizes the unique accomplishments of the industry's prominent female leaders.

Whether the customer is an agent/broker or a consumer, Datamonitor suggests insurers develop an online sales strategy to lower customer acquisition costs, as well as gain control of the customer relationship.