Customer experience

Given the critical importance of beta testing, carriers and vendors must work together to devise strategies to realize the best possible results.

In order to put more digital technology to use for patients, healthcare providers must work together and share electronic health records and resources, a Geisinger Health System expert says.

A coalition of insurers, health care providers and technologists push industry standard.

A new study reports overall consumer confidence in financial services at its lowest in five years, but P&C carriers were ranked five of the top 10 organizations by survey respondents.

Designed to provide a centralized cash-management, accounts receivable and collections operations, AAA Mid-Atlantic will eventually expand its use of the STG Billing and Accounts Receivable system to non-insurance lines of business.

Health plan members are offered text messaging as a way to communicate with customer service reps.

Solution developed by key members of Open Claims Alliance designed to reduce claims management costs and enhance quality of service for customers.

Participants can now enroll automatically through ExpressEnroll, MassMutual's new online tool.

Google Health got shot in the arm with the signing of its first insurer, Blue Cross Blue Shield of Massachusetts, which will offer its 3 million members a plan designed to enable them to keep better track of their medical information.

Surveys conducted by four chapters of the Professional Insurance Agents’ organization reveal that the treatment and support they receive from their carriers comprise more than customer service.