Customer experience

A Florida-based insurer turned to a document management system to dramatically enhance the quality of its documents.

To keep pace with the evolving expectations of their customers, insurers are investing in this oft-overlooked core system.

Due to the development of different types of distribution channels, multi-channel integration may be more important than ever.

Technology's role is enhanced in a down economy, when carriers are challenged with hitting their target.

As providers seek to improve patient satisfaction and associated business outlook, many are turning to electronic health records as one way to become more efficient and improve their operations.

According to Novarica research, companies need to look past hype and concentrate on creating business value.

National Indemnity Co. rapidly launches Fiserv’s Advance Billing solution.

The insurer is pushing a customer-centric model out to its insureds.

The broker is working with AIG unit to offer buffer against supply woes.

The P&C insurer is launching a new Web site to educate its distribution network.