Customer experience

Ward Cites Top Performers in P&C, Life/Health Carriers recognized for balancing technology deployment, expense management and customer service.

Carrier makes online resources and tools available to help families and businesses survive disaster aftermaths.

MassMutual earned the top award for "Best in Class Call Center," and was named a runner up for "Best Performance Leveraging the Customer Experience as a Strategic Business Driver."

While P&C insurers believe that billing has an impact on customer satisfaction and retention, little is being done to improve the systems and processes.

The National Insurance Crime Bureau’s VINCheck Web site is designed to enable consumers to check vehicles for reports of severe damage, flood or theft.

Competition among auto insurers is stiffening; measuring customer service/satisfaction may help them get a leg up.

Given the critical importance of beta testing, carriers and vendors must work together to devise strategies to realize the best possible results.

In order to put more digital technology to use for patients, healthcare providers must work together and share electronic health records and resources, a Geisinger Health System expert says.

A coalition of insurers, health care providers and technologists push industry standard.

A new study reports overall consumer confidence in financial services at its lowest in five years, but P&C carriers were ranked five of the top 10 organizations by survey respondents.