Customer experience

Designed to provide a centralized cash-management, accounts receivable and collections operations, AAA Mid-Atlantic will eventually expand its use of the STG Billing and Accounts Receivable system to non-insurance lines of business.

Health plan members are offered text messaging as a way to communicate with customer service reps.

Solution developed by key members of Open Claims Alliance designed to reduce claims management costs and enhance quality of service for customers.

Participants can now enroll automatically through ExpressEnroll, MassMutual's new online tool.

Google Health got shot in the arm with the signing of its first insurer, Blue Cross Blue Shield of Massachusetts, which will offer its 3 million members a plan designed to enable them to keep better track of their medical information.

Surveys conducted by four chapters of the Professional Insurance Agents’ organization reveal that the treatment and support they receive from their carriers comprise more than customer service.

The enhanced business succession planning program is designed to provide advisors and their clients the materials and strategies needed to build a succession plan.

Predictive analytics, customer relationship management software and business applications are the key to carriers developing an effective mobility strategy.

Carriers can blend automation with personal service to reach multiple generations and achieve a competitive edge.

With an influx of tech-savvy customers, carriers must devise new customer service philosophies to meet differing service expectations.