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Greenwich Associates presents the award based on a study of 714 risk managers, which concluded that insurers claim management process is a significant determinant of customer satisfaction and loyalty.
May 12 -
A new report says telematics will help insurers improve the accuracy of their risk-based pricing models, and potentially allow them to offer more variable, pay-as-you-drive pricing models.
May 8
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The Massachusetts Association of Insurance Agents alleges the companys online quotes mislead consumers in Massachusetts.
May 8 -
A new architecture and associated document management solution is streamlining enrollment at Unum Group.
May 1
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Travelers mobilized its Catastrophe Response Team and Farmers Insurance opened a temporary claims location to aid customers.
April 30 -
New York Life and MetLife are two insurers making changes to their Web sites to satisfy and educate customers.
April 30 -
By 2013, enterprise spending on Web 2.0 technologies will reach $4.6 billion globally, according to a new report from Forrester Research Inc.
April 21 -
Farmers Insurance Group acknowledged 17 agents and district managers as BIG Hitters in promoting its commercial insurance policies.
April 21 -
Zurich North America Commercial will capture efficiencies in targeted areas and reduce approximately 4% of the staff that supports the business division, primarily in non-market-facing roles.
April 21 -
Product commoditization and decreasing customer loyalty is forcing insurers to improve their customer relationship management (CRM) strategies.
April 18
