Customer experience

Consumers look to insurers for identity theft information, which could ultimately lead to identity theft insurance purchases.

Shifts in customer behavior, distribution patterns and preferences could provide significant growth opportunities for insurers prepared to embrace and leverage these emerging changes.

A new study indicates that investments in a customer-centric approach are paying dividends.

The company released tools designed to simplify the insurance decision-making process for consumers, as well as demystify how insurance works in its short film.

In addition to offering quote and coverage information, the newly launched site houses safety tips from the pros and gives users the ability to create their own virtual motorcycle from scratch.

Insurers perceive quality of service as key to gaining competitive edge, and will make IT management software investments accordingly.

The Los Angeles P&C carrier adds ID theft resolution services to its offerings.

Saint Paul, Minn. – The aviation unit of Travelers Cos. Inc. is using a technology-based approach to introduce a new workers’ compensation insurance program for corporate flight departments.

Insurers competing for boomer business will need business and technology platforms flexible enough to accommodate different boomer market segments, new types of transactions, new federal and state regulations and competition from multiple fronts.

Because the invoice is an opportunity to renew contact with a policyholder and demonstrate excellence in customer service, new attention is being paid to the technology behind the opportunity.