Customer experience

Whether it's ripping and replacing or maintaining and enhancing, experts recommend insurers take action with their billing systems.

Brookfield , Wis. , - Pekin Insurance Co., a provider of property, casualty, life, individual, business, and group products, plans to implement an advanced billing solution from Fiserv Inc., a Brookfield , Wis. , provider of technology solutions for the financial and insurance industries.

Insurer is processing claims and serving meals in storm-damaged Minnesota town.

Alliant will provide ClearPoint with the ability to bring P&C expertise to its clients from a proven industry leader, as well as an extensive national service delivery platform.

The Wall Street Journal reports that Hewlett-Packard is reportedly nearing a deal to buy Electronic Data Systems for between $12 billion and $13 billion.

Versata executives expect to meet with Clear’s customers to describe the benefits of the customer success program, and formulate a plan to ensure continued mutual success.

Greenwich Associates presents the award based on a study of 714 risk managers, which concluded that insurers’ claim management process is a significant determinant of customer satisfaction and loyalty.

A new report says telematics will help insurers improve the accuracy of their risk-based pricing models, and potentially allow them to offer more variable, pay-as-you-drive pricing models.

The Massachusetts Association of Insurance Agents alleges the company’s online quotes mislead consumers in Massachusetts.

A new architecture and associated document management solution is streamlining enrollment at Unum Group.