Customer experience

Travelers mobilized its Catastrophe Response Team and Farmers Insurance opened a temporary claims location to aid customers.

New York Life and MetLife are two insurers making changes to their Web sites to satisfy and educate customers.

By 2013, enterprise spending on Web 2.0 technologies will reach $4.6 billion globally, according to a new report from Forrester Research Inc.

Farmers Insurance Group acknowledged 17 agents and district managers as ‘BIG Hitters’ in promoting its commercial insurance policies.

Zurich North America Commercial will capture efficiencies in targeted areas and reduce approximately 4% of the staff that supports the business division, primarily in non-market-facing roles.

Product commoditization and decreasing customer loyalty is forcing insurers to improve their customer relationship management (CRM) strategies.

Consumers look to insurers for identity theft information, which could ultimately lead to identity theft insurance purchases.

Shifts in customer behavior, distribution patterns and preferences could provide significant growth opportunities for insurers prepared to embrace and leverage these emerging changes.

A new study indicates that investments in a customer-centric approach are paying dividends.

The company released tools designed to simplify the insurance decision-making process for consumers, as well as demystify how insurance works in its short film.