Customer experience

People do not react more positively to a cheerful chatbot than a neutral one except under specific circumstances, says a recent study.

Working together with new incumbents, customers and internal employees is a trend we will see take off.

Digital first notice of loss increases overall satisfaction for customers who use those tools.

First-party claims service makes real-time communication possible.

A new research report from SMA reveals that 85% of personal lines insurers are currently developing or deploying channel expansion strategies.

Both have a mutual goal of keeping systems secure and their customers' information private.

Can time to first contact predict how well an adjuster will handle a claim journey from start to finish?

USAA tops Forrester list with 'moderate' performance on trustworthiness.

Life and health insurers using tech-powered marketing technique to nudge policyholders.

Property and casualty insurers can benefit from tools and data that enable them to assess damage and address claims quickly.