Customer experience

Most consumers expect their insurance company to be able to interact with them through all digital channels.

Insurer adds options to property and general liability coverages

Virgil R. Miller will succeed Teresa L. White.

The path to artificial intelligence implementation can be costly and arduous. Are financial leaders reaping the benefits?

Creating an open API architecture gives mid-size agencies the modern, digital-first tools to compete with larger insurance players.

Aviation faces significant challenges that are affecting rates and challenges attracting and retaining highly skilled talent.

Jennifer Helms, Boston Mutual’s executive vice president, will lead the department.

Customer satisfaction in insurer's digital offerings declined this year, according to the J.D. Power 2022 U.S. Insurance Digital Experience Study.

As much as consumers' financial services needs have evolved in the last two years, so have executives' demands and expectations of their innovation initiatives.