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There is an emotional and human aspect in all relationships and that holds true for the bond between individuals and brands. The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight. This episode will focus on how connecting with customers and ensuring they have a positive experience with a company is paramount, particularly in a pandemic-driven world. Join our host, Brooke Worden, President of The Rudin Group and guest speaker, Virgil Miller, Chief Operating Officer of Aflac U.S. and President of Aflac Group in a discussion that will highlight how and why Aflac is emphasizing three key aspects of the customer experience in 2020.
December 11 -
SVP and customer experience leader Claudiu Coltea says carrier scaled up pilots fast to meet COVID-19's demands.
December 7 -
‘Misalignment and poor execution’ at agent carriers prevented proper pandemic adaptation.
November 23 -
Two-decade veteran of the company is transforming the claims organization.
November 17 -
How she leverages American Express experience to transform life insurer.
November 17 -
By taking a collaborative and analytical approach to while using consumer insights to target, insurance companies can build an efficient path to growth.
November 2Data Axle -
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The best way for insurers to maintain business continuity and thrive on the other side of current crisis is by getting smarter about people, processes and content.
October 5ABBYY -
Customers were ready to leverage drones and self-service after weeks under social-distancing regulations, insurers say.
September 28