Customer experience

Many insurers are reconsidering outdated product-driven business models and turning their focus to improving the customer experience.

Instead of overloading customers up front with a fog of terminology, we are trying to provide just the right information at the right time.

Guthrie is applying a combination of strategies to uncover customer-experience needs and execute profitable solutions.

Britain’s Information Commissioner’s Office said it was opening an investigation into the use of facial-recognition camera technology.

Many customers who bundled indicate lower satisfaction related to the combined experience.

Old fears like channel conflict don't have to apply because the audiences for digital and traditional outreach differ.

Denver-based insurtech's goal is to make it easier for customers to access answers to frequently asked questions.

In this exclusive video from Dig | In: The Digital Future of Insurance, Steve Wozniak, the co-founder of Apple and early supporter of the Electronic Frontier Foundation, discusses the importance of respective customers' privacy.

The key challenge is to accelerate the process without sacrificing the value traditional underwriting adds, writes CIO of Prudential's individual life and annuities unit.

An insurance company that can offer its policyholders a low-stress solution involving as much automation as possible—thereby circumventing as many subjective human factors as possible—will have a significant competitive advantage over others.