Customer experience

By redefining customer engagement through proactive risk mitigation, the home insurance insurtech’s leadership believes the industry is ready for a change.

The ongoing focus on engaging existing customers and attracting new ones will drive demand for social media analytics over the coming years.

Using technology and automated underwriting allows insurers to build bridges to know the customers personally, say panelists.

But there are still areas where carriers are falling short digitally, according to market research firm's experience study.

Company shares parent with Great-West Life Co.

Packaging coverages to create more options, simplifying applications, and offering video chat during the claims process are just a few examples of innovation.

Insurers must listen to their customers and deliver on their expectations before someone else does, says Aflac exec.

How can we develop solutions that prioritize both without creating frustrations for the end user? These are questions we must explore in order to promote positive growth and innovation.

Food sellers, like insurers, faced intense competition from Amazon after its acquisition of Whole Foods. Here's how customer experience helped winners emerge.

The company was able to decrease costs while enabling intelligent content capture and making data accessible across business units.