Customer experience

Although computer technologies have been applied to improve productivity in vast arenas of the American economy, the insurance industry had-until now-limited access to technologies designed to improve the productivity of its highly mobile claims adjusters.Legacy systems in this market are costly and require intense IT support. Even then, they do not address the unique needs of this mobile workforce. Adjusters are rarely stationary: They are in the field moving from site to site and do not have the leisure to write their reports comfortably.

CHICAGO--Blue Cross and Blue Shield of Illinois (BCBSIL) Consumer Markets Division, as part of its ongoing effort to meet the growing demands of consumer-directed health care, announced today that it is offering two new Health Savings Account (HSA) compatible health plans: the BlueEdge Individual HSA and the BlueEdge Individual HSA 5000.

WESTBORO, Mass.---Ascential Software Corporation, an enterprise data integration provider, today announced that CNP Assurances, the leading personal insurance company in France, has standardized on Ascential DataStage, a core component of Ascential Enterprise Integration Suite, to reduce infrastructure costs, optimize the company's IT system, and achieve a single view of customer portfolios in real time.

WAUSAU, Wis--Midsized companies now have better access to expanded umbrella capacity since Wausau Insurance is more than doubling its in-house individual account coverage limits up to $25 million --the amount typically sought for such programs.

ORANGE, Calif.-- CalSurance, a national insurance sales, service and support organization comprising many diverse and specialized programs, today announced that it has enhanced its specialized errors and omissions program for broker-dealers with 75 or fewer registered representatives. Recently CalSurance and Quanta Specialty Lines Insurance Company teamed up to offer this program.The program enhancement now provides each broker-dealer with its own policy limits without sharing a master policy aggregate with other broker-dealers in the program.

WAUSAU, Wis.--Wausau Signature Agency has increased its focus on employee benefits by forming a Group Benefits Division in the upper Midwest states.

CAMBRIDGE, England--Autonomy Corporation plc, a global leader in infrastructure software for the enterprise, today announced that Autonomy has been awarded a contract by Norwich Union Life, the largest provider of life, pensions and long-term financial services in the UK.

WASHINGTON, March 17--With health benefit costs still rising at double-digit rates, more employers are adopting health management and consumer-directed health care programs to help control costs. And some employers keep increases remarkably low by getting employees involved in health care decision making. These are among the major findings in the 10th annual survey of large employers conducted by Watson Wyatt and the National Business Group on Health.

SALT LAKE CITY, UT--- A single point of entry for access to insurance information, services and tools for consumers, regulators and industry will be available on March 16 through the National Portal for Insurance Regulatory Information on the National Association of Insurance Commissioners' (NAIC) Web site at www.naic.org.The NAIC's Information Resources Management (H) Committee began demonstrations of the National Portal search engine at the NAIC Spring National Meeting in Salt Lake City.

Warren, NJ--The Chubb Group of Insurance Companies has redesigned its Web site, www.chubb.com, to make it easier to do business with the insurer and help increase agent productivity. The upgraded Web site features new content, easy-to-use navigation, a simplified design and direct access for agents to @chubb, a secure Internet platform. "The clean, information-focused site will enable agents and brokers, customers, investors and journalists to quickly find the information they need," said Scott Wickstrom, Chubb's e-business manager.