Customer experience

EL SEGUNDO, Calif. -- Computer Sciences Corporation today announced that American United Life Insurance Company (AUL) has licensed Automated Work Distributor (AWD) software to improve the efficiency of its back-office operations by streamlining its business processes.

(Dec. 18, 2003) - The Principal Financial Group, the nation's 401(k) leader and premier provider of employee benefits, today announced a strategic agreement to acquire the Molloy Companies, headquartered in Indianapolis, Ind.

HARTFORD, Conn.--The Hartford Steam Boiler Inspection and Insurance Company (HSB) today introduced a plug-in property underwriting program for insurers and alternative risk transfer (ART) organizations. The program combines property reinsurance capacity with a complete turnkey set of underwriting and risk management services.

WASHINGTON--Alice Ross, an engaging 71-year-old grandmother, died when her Buick was rammed by a car packed with gang members allegedly staging a crash in Brooklyn to make fake injury claims against insurance companies.

DALLAS--Docucorp International, a leading provider of enterprise information solutions, announced today the availability of its content management solution for the insurance and financial services industries.

WESTWOOD, MA.--North American life insurance application activity declined 4.6% in November year-over-year according to the MIB Life IndexSM, marking 2003's ninth month of decline. Application activity in the U.S. and Canada decreased 3.6% and 11% respectively when compared to November 2002 levels. Year-to-date (YTD) results reflect continued downward pressure on life insurance applications with U.S. activity declining 4.9% YTD and Canadian activity declining 1.8% YTD versus the same period, prior year.

COPENHAGEN--Accenture has been selected to implement its Web-based Claim Components software application at Topdanmark, a leading property and casualty insurance company based in Denmark. Topdanmark is the tenth insurer, and the first in the Nordic region, to license Accenture Claim Components software solution.

Penn-America Group, Inc., which includes the nationally recognized insurance operations of Penn-America Insurance Company and Penn-Star Insurance Company, has selected the TyMetrix' electronic invoicing solution across its claims services group.

LA QUINTA, Calif.---Gallaudet Technologies announced the release of Version 2 of their "Do Not Call" software introduced in October. This upgrade adds several new features making compliance with the new Federal Trade Commission laws easy for anyone who may have to call potential customers. The program, that has a free, 7-day trial period, is available for download from the www.DNCLookup.com website. After the 7-day free trial, the one-time registration fee is just $29.95.

CHATTANOOGA, Tenn - UnumProvident Corporation announced today that its insurance subsidiary in the United Kingdom, Unum Limited, has reached a new arrangement with the Swiss