Customer experience

Leaving customers feeling satisfied requires an ecosystem of processes around digital, Forrester finds.

The homeowners' insurance company has tapped insurtech Clearsurance to facilitate reviews and get insight into trends.

Survey finds 62% of those ages 18 to 34 would let carriers use third-party data from social, fitness apps and smart-home devices to lower prices

The new capability can answer customer questions in 85% of scenarios, according to the company.

The company partners with National Guardian Life to sell insurance coupled with connected toothbrushes in 16 states.

Customers are reporting increasing comfort with carrier’s digital initiatives, including usage-based insurance, according to o J.D. Power.

Both customer-facing and backoffice functions and tasks can benefit from robots. EY lists some common use cases.

CSS insurance uses fast sentiment analysis on communications, helping the insurer steer customers toward the best treatment option.

Carriers in the business need to keep up with rapidly advancing customer expectations.

Company's service reps will get a single view of policyholders' accounts and more transparency from Guidewire, Salesforce collaboration, says CIO.