Customer experience

Some 82 percent of companies have experienced at least one unplanned systems outage over the past three years, which lasted an average of four hours.

Solaria Labs has helped the insurer bring new ideas to market that impact all corners of its business, says innovation VP.

Companies are looking for tighter bonds with their customers, and insurance companies have lots of information to offer.

The new platform, Quick Quote, generates online quotes for customers who only input a home address using third-party data.

Grinnell Mutual's AVP of marketing and customer experience finds success focusing on the value of the company's service.

The life carrier is keen on finding the startups that will define insurance user experience and distribution in the future, says managing director Doug Russell.

Rising costs and frequency are driving carriers to develop reporting and appraisal apps, but customers are reticent to use the tools, says J.D. Power & Associates.

Technology and information management dominate the most wanted hires this year, with seven of the top 10 in the IT and analytics fields.

These insurtechs from Plug & Play's upcoming winter program are focused on providing solutions that insurers in any line of business can use.

The move follows earlier investments by the carrier in its website, customer portals and core systems.