Customer experience

Common problems include slow performance, difficulty troubleshooting issues and application downtime, according to a survey of IT execs.

Insurer hints its future capabilities on the smart device will include bill pay and assets for the newly released Echo Show.

Most innovation plans do not account for emerging industry trends like insurtech disruption and IoT adoption, study finds.

The carrier has hired its first chief innovation officer to manage the strategy.

Examples include robotics, virtual assistants, artificial intelligence and customer self-service technologies, which include kiosks and self-checkout lanes.

The company's SmartRide UBI program is yielding valuable data, says carrier VP.

The 10 honorees of Digital Insurance's 12-year-old program are leading their companies through a transformative time for the industry.

The new offering supports the insurer's end-goal of bundling all its tech products into a broadly integrated service.

Canadian insurer's selection complements its implementation of the vendor's core suite last year.

The digtial auto insurer will offer policyholders credits for free ridesharing trips after a car accident.