Distribution

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider.

To satisfy increasingly sophisticated customer expectations, insurers must first rethink the business from the outside in, replace or modernize their technologies and continuously measure their progress.

Carriers increasingly are confronted with the inherent limitations of legacy platforms as they redefine their go-to-market strategies.

An Accenture survey finds that more and more customers are open to providing greater access to their personal data if it means more personalized products or better value.

Health Net Inc. and insurers in at least 14 states will let consumers who missed open enrollment sign up for health plans in April.

More than 1 million people waited until the last five days to sign up, and early indications are that many were young minorities.

Higher losses and premium rates likely to result from ACA open enrollment extensions, Moody's says.

The figure doesn’t include enrollments through separate state exchanges or people who started the process and weren’t able to finish because of technical difficulties.

Attention should now turn to the quality of coverage Obamacare enrollees receive, their access to medical services and insurer preparations for 2015.

P&C insurer looks to BillingCenter for oversight of billing operations, including agency and direct bill, across all of its lines of business.