Distribution

If you’re only watching social media chatter, there are big customer support and marketing opportunities passing your business by.

More than one-third (36 percent) of 18-to-29-year olds reported one or more traffic tickets in the past five years, the highest percentage of any age group surveyed, according to a survey from InsuranceQuotes.com.

Of those insurers participating in the survey, most (57 percent) said UBI is predominantly a rating accuracy play, which SMA acknowledged as a logical assumption, as the auto insurance value proposition is primarily about price. However, 43 percent said UBI’s value is in reducing loss costs by improving driver behavior and increasing retention (43 percent). Attracting new customers and claims control followed distantly, with 14 percent each.

Earlier today, Marsh announced strategic changes to its Flood Service Center (FSC) that will allow it to service standard flood insurance policies as part of the National Flood Insurance Program’s (NFIP) Write Your Own (WYO) Program.

As a combined average, 42.3 percent of Europeans switching auto or household insurers, or buying for the first time, did so online last year, according to “Aggregation Metrics: Consumer Approaches to Insurance Comparison Sites in Europe,” a research paper from Finaccord. This up from 35.4 percent in 2008, making online aggregators and online comparison sites the fastest-growing distribution channel.

The P&C sector leads insurers in mobile offerings, investments; however, life/annuity insurers are investing more in quote and buy capabilities.

Eleven life insurers, including AXA Equitable, USAA and Metlife, were recognized for their efforts and successes with their online tools and/or website features.

Eleven P&C insurers, including Allstate, Liberty Mutual and State Farm, were recognized for their efforts and successes with their online tools and/or website features.

Corporate Insight's latest report evaluates the online customer experience of more than a dozen leading insurers.

New John Hancock research indicates that lower price options increase purchase interest in long-term care (LTC) insurance among 45-65 year olds, especially at younger ages.