Distribution

Industry conferences shy away from vendor-led sessions.

Bill intends to protect elderly consumers from fraud.

Insurers say an Optional Federal Charter (OFC) will streamline distribution channels, lower administrative costs and provide more product choices and pricing options for policyholders.

Rich Internet applications offer insurers expanded opportunities to interact with customers, brokers and agents.

Carriers can see many benefits by providing service over the Web to commercial lines customers.

CIOs consider integration and cultural choices when deciding between Software-as-a-Service and on-premise CRM.

Recognizing the potential for relationship building, a number of insurers turn to social media.

Exclusive to INN: Ara Trembly, among industry thought leader contributors.

Mike Wells, Jackson National's CFO, believes companies will regroup in 2009, as consumers figure out what their risk appetite will be going forward.

As the importance of the Web as a service channel grows, carriers need to recognize the importance of mashups as a business tool.