Distribution

Edison, N.J. - More than 90% of insurance agents want 24/7, Web-based access to the information technology (IT) systems of U.S. insurance carriers, according to a survey of independent producers conducted by research firm Celent LLC.Technology tools that improve efficiency, communication and customer service also are highly desired by insurance producers, said the majority of the 215 producers surveyed by Celent for MajescoMastek, a software solutions provider to the insurance industry.

Hartford, Conn. -ING, a global financial services leader, has begun offering its defined contribution clients many of the regulatory documents related to their retirement plan accounts in electronic form. Clients can choose to receive account statements and disclosure documents such as prospectuses, prospectus supplements and annual and semi-annual reports via ING's secure site."ING is committed to making it easier for customers to manage their financial information," says Jim Pedrick, senior vice president, worksite and institutional marketing, ING. "Many of our customers have told us they prefer not to get as much paper mail from us. It's a question of volume, and many also have an environmental concern. By offering e-delivery, our customers can now choose to receive regulatory documents from us electronically."

Hartford, Conn. - Aetna has enhanced its suite of consumer tools and information designed to enable members to more easily track and manage their health care expenses. Aetna members now can download their claims information to their personal computer via Aetna Navigator, Aetna's password-protected member Web site, enabling them to manage the information in a data file or spreadsheet. The option to keep claims information in a personal file is particularly relevant at tax time, when consumers often need to create a record of their medical expenses for tax deduction purposes."While Aetna members have long had the opportunity to view their claims activity on our Web site, this enhancement allows them to electronically 'grab' the information, save it in a file or spreadsheet, and sort it to best suit their individual needs," says Christine B. Skelly, head of health-related financial solutions for Aetna.

Geneva, Ill. - Professional liability insurer Insight Insurance Services Inc. has launched an upgraded and redesigned Web site with improved functionality designed to enable independent insurance agents to interact easily and quickly with company and better serve their clients.The new site, at www.insightinsurance.com, includes more tools and features to deliver downloadable forms and applications and facilitate paperless policies. The Web site is structured for easy navigation to Insight's three specific areas of professional liability expertise: architects and engineers, accounting professionals and insurance agents.

Columbia, S.C. - BlueCross BlueShield of South Carolina won a bronze World Wide Web Health Award for its online precertification, a feature on the company's Web sites that allows hospitals and physicians a quicker, simpler way to obtain authorizations.The World Wide Web Health Awards recognize the best health-related Web sites for consumers and professionals. The Health Information Resource Center (HIRC), a national clearinghouse for consumer health information programs and materials, organizes the program.

Washington - The National Association of Professional Insurance Agents (PIA), a Washington, D.C.-based national association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses, has reaffirmed its opposition to any proposals that call for a so-called "optional" federal charter for insurers.

Brookfield, Wis. - Fiserv Inc. has acquired certain assets of CT Insurance Services and CCH Wall Street, two product lines of Wolters Kluwer Financial Services. The acquisitions, which include Xchange, Securities Registration and Producer Licensing software from CT Insurance Services and the Financial Training product line from CCH Wall Street, will add online application capabilities for insurance licensing and securities registration, along with NASD exam preparation courses to Fiserv's suite of products. Terms of the asset purchase were not disclosed.CT Insurance Services is a provider of enterprisewide systems for insurance licensing and securities registration. The Web-based systems from CT Insurance Services capture data at the origination point, enabling the filer to prepare and submit licensing and registration filings electronically. The Financial Training solutions from CCH Wall Street provide NASD Exam Preparation, including an interactive virtual learning environment, and innovative in-person and self-study solutions.

Denver - InsureMe, an insurance marketing company delivering leads to agents, has unveiled the InsureMe Agent Blog, which is designed to provide industry information to insurance professionals.A Web log, or "blog," is a self-published journal, made accessible to the public via the Internet. Unlike corporate Web sites, blogs are generally less formal and more interactive; the author posts an article and readers can respond with comments and questions.

The customer comes first. We've all heard that phrase, but many insurers would be hard-pressed to prove it's a strategic and tactical reality.Why? A number of carriers implementing customer relationship management (CRM) systems are hopeful that CRM's ability to provide profiling, micro-segmentation, and predictive analysis to reveal the preferences and proclivity of customers will help maintain their existing customer base and drive new business.

The insurance industry, long saddled with paperwork-intensive processes, has become prime turf for enterprise content management (ECM) solutions. ECM is the catchall phrase for what was originally a plethora of solutions, ranging from imaging systems to records management.To carriers seeking to expand their business lines and speed up processing at as little additional cost as possible, content management may be more than some glitzy new technology; it may fundamentally change the nature of the insurance business.