Distribution

If insurance carriers want their online shoppers to become online buyers, they need to give their customers more respect.That's a warning derived from recent analysis of 70 insurance Web sites that gave the insurance industry an average online Customer Service Index of 6.8 out of 10. Furthermore, the analysis reveals that although 93% of insurers post online privacy policies, 35% of them share customer data without the customer's permission.

The personalized attributes of Web portals have generated appeal among a growing number of insurers. But while Web portals possess a great deal of upside, the return on investment (ROI) prospects that portals-as well as extranets - can deliver to an insurance organization are still difficult to quantify.Despite this uncertainty, the perceived benefits continue to propel portal adoption. A study conducted by Stamford, Conn.-based research and consulting firm Gartner Inc. found that 75% of property/casualty insurers and 83% of life/health insurers have developed distributor portals or extranets.

There was a time when Atlanta-based Ebix Inc. and Darien, Ill.-based Quotesmith.com could have been mistaken for one another, but not anymore. In two strategic acquisitions forged in February, Ebix Inc. continues its quest to emphasize its business process outsourcing strengths. This became apparent when Ebix said it was acquiring LifeLink Corp., a provider of life insurance sales software applications.Based in Park City, Utah, LifeLink designs products in partnership with independent brokerage clients to create multi-carrier sales proposals.

When economic times are tough, executives turn their focus to increasing revenues and reducing costs. It's easy to say, but executing this simple idea can prove much more difficult, especially in the insurance industry.The events of Sept. 11, 2001 and the recession have brought the healthy profits the insurance industry saw in the 1990s crashing down into the depths of financial hardship.

BOSTON-- The family with a car each for dad, mom, the college sophomore and the high-school senior. The tenant in apartment 2B who's never had a ticket or an accident in 20 years of driving. The distracted shopper who backed into another vehicle in the supermarket parking lot. With OneChoice Auto, OneBeacon Insurance is delivering comprehensive protection to fit the needs and lifestyles of a broad range of Maine drivers. "We've expanded our approach to auto insurance significantly," said Dan Bridge, Vice President of Personal Lines New England for OneBeacon, "and we're now able to offer insurance solutions to most drivers and for most vehicles in the state. The key is to meet customers' needs at a price that's competitive in the marketplace yet appropriate to the skill levels and driving histories of individual operators."

INDIANAPOLIS--Anthem Blue Cross and Blue Shield continues to make managing health care benefits easier for its members through its award-winning Web sites. MyAnthem, Anthem's new personalized member Web site available at anthem.com , provides members an individually tailored online experience that offers quicker, easier and more efficient access to self-service tools and member-specific health information. "Members come to anthem.com for four reasons: to view their membership information, to choose or change health care providers, to learn about health and wellness, and to shop for health-related products and services at discounted prices," said Mary Scanlon, Anthem's vice president of eBusiness. "We simply designed MyAnthem for our members based on the way they use anthem.com -- all in an effort to make managing their health care easier than ever."

The Principal Financial Group has developed a comprehensive educational program to help consumers and health members better understand their benefits and take charge of their health. Members with medical coverage issued or administered by Principal Life can go online to access their group medical benefit information, including claim status, booklets, explanation of benefit statements and Principal Reimbursement Arrangement balances (if applicable).

COLUMBIA, S.C. -- Indiana Farmers Mutual Insurance Company has signed contracts to implement AcroSoft's Insurance Content Management solution. The initial implementation will include the AS Docs System together with its ad-hoc workflow capability and web application interface, which lets agents and adjusters access their company's document repository via the Internet.

Following nine months of development, the Independent Insurance Agents & Brokers of America (IIABA), Alexandria, Va., also known as the Big "I," has released an upgraded version of the Big "I" Markets software to their more than 3,500 participating agencies (8,000 registered users).Big "I" Markets Version 1.2 offers more secure technology, easier navigation and an increased capacity to take on new products, according to IIABA.

Pearl River, N.Y.-based ACORD has enhanced the role of its Industry and Government Affairs unit by adding a legal capacity with the addition of Gary Bel, vice president, general counsel and corporate secretary, and Kate Ciravolo, vice president and counsel, government affairs. Their addition strengthens the Industry and Government Affairs operation and widens the scope of ACORD's involvement in the development of standards. It also expands the representation of ACORD's membership throughout the industry and regulatory agencies. Bel and Ciravolo will also be handling the general legal activities of the corporation within the in newly combined Legal, Industry and Government Affairs Department."As new regulations and data requirements are implemented across the nation, their impact on the insurance industry continues to grow. The need for data standardization to assist organizations in efficiently and economically complying with these changes is becoming ever more essential," said Gregory Maciag, president and CEO of ACORD. "We've expanded the Industry and Government Affairs group to meet these new demands."