The chief financial officer must play a crucial role in determining the strategy and tactics to automate and standardize key processes throughout the organization.

Digital Insurance's State of Insurance 2023 report also reveals that underwriting technology and staffing difficulties are top of mind for insurers.

The managing director of Arjuna Capital led a successful shareholder activist campaign in 2018 that led to dozens of large companies reporting their true gender pay gap numbers. Now she is pursuing companies who are moving too fast with advanced AI.

Two experts from Aon explain how businesses can protect themselves and their employees when catastrophe strikes.

Companies can collect and analyze customer data to provide tailored offerings and targeted promotions based on customer behavior, preferences, and risk profiles.

Data scientist Cathy O'Neil warns that insurance companies need more risk pooling.

Digital insurance companies could pay more to use banking services that have previously been virtually free as banks tighten regulations and increase prices.

It is important to leverage human-in-the-loop processes, rather than automating them away, and to surface relevant information for agents to help contextualize interactions with policyholders.

The chief information and operations officer said the company is working to give customers "seamless pickups" from voice to app to website.

The results of Keynova's latest Online Insurance Scorecard placed Progressive first for its online user experience.

The Connecticut insurer has banned employees from using OpenAI's public ChatGPT system, but its chief information officer's team is experimenting with at least three use cases for large language models internally, and she has much more on her tech roadmap.

Synthetic fraud — which combines real and false identifying information — has been a niche variety of identity theft for some time. But recent advancements in artificial intelligence and people's access to it might bring it into the mainstream in a big way.

Proposed legislation would give states, purchasers and researchers the data to paint a comprehensive picture of the state of U.S. healthcare.

Given advances in technology reviewing unstructured documents to identify and extract key terms and medical data can result in an expedited process.

Half the insurance workforce will retire over the next 15 years and the key to surviving the shift will be capturing, sharing and scaling the institutional knowledge of their most experienced producers.

When combined with machine learning, the data extrapolated from aerial imagery acts as a powerful tool in an insurer's toolkit.

Artificial intelligence has the potential to accelerate world-altering innovations, Google DeepMind executive Colin Murdoch said.

It can be hard to explain rationally why a digital insurance solution is trusted or not by customers, according to Burr, who is CEO of the iptiQ unit of the insurance company.

Gender diversity at the C-suite level is still lacking.

Digital Insurance spoke with Kieran Stack, head of delivery excellence and insurance operations at Aon.