The chief financial officer must play a crucial role in determining the strategy and tactics to automate and standardize key processes throughout the organization.

Digital Insurance's State of Insurance 2023 report also reveals that underwriting technology and staffing difficulties are top of mind for insurers.

The managing director of Arjuna Capital led a successful shareholder activist campaign in 2018 that led to dozens of large companies reporting their true gender pay gap numbers. Now she is pursuing companies who are moving too fast with advanced AI.

Two experts from Aon explain how businesses can protect themselves and their employees when catastrophe strikes.

Companies can collect and analyze customer data to provide tailored offerings and targeted promotions based on customer behavior, preferences, and risk profiles.

Data scientist Cathy O'Neil warns that insurance companies need more risk pooling.

Digital insurance companies could pay more to use banking services that have previously been virtually free as banks tighten regulations and increase prices.

It is important to leverage human-in-the-loop processes, rather than automating them away, and to surface relevant information for agents to help contextualize interactions with policyholders.

The chief information and operations officer said the company is working to give customers "seamless pickups" from voice to app to website.

The results of Keynova's latest Online Insurance Scorecard placed Progressive first for its online user experience.