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In the insurance industry, online purchase decisions made via mobile devices are increasing at an incredible rate. In this short video, mobile expert Bill Loller reviews the essentials to optimize your online user experience for the small screen. Viewers will also learn how an understanding of your policyholders' mobile experience will impact the bottom line.

Kaiser Foundation, Harvard Pilgrim Health Care and several other health insurers receive recognition by the National Committee for Quality Assurance.

Two local middle market underwriters named to new XL office.

Photo Gallery: Insurers, solution and service providers and other industry experts gathered in New York on Sept. 13, 2012, for Celent's Creative Disruption Symposium: Technology and the Future of Insurance.

Griffith Insurance Education Foundation recognized Jeffrey Harrold for his commitment to education.

New IT AVP Jeffrey Trees will help develop the company's enterprise systems; two other executive appointments also announced.

Online consumer research and aggregators are again changing the way insurers approach the market, how can insurers stay focused on the consumer experience?

Former Minnesota governor quits Romney campaign to represent some of the biggest financial institutions in the world, including Allstate and State Farm.

Towers Watson survey of claims officers finds reassessment of best practices necessary for enhancing claims performance.

Jane Boisseau signs on, and John Charman resigns.