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Carriers are looking to see a return from tech investments quicker with external players eyeing the market, says Capgemini.

Do insurers own the required skills internally, or do they need to find them outside of their firms?

Bradley Bodell has also worked at MetLife in various technology roles.

Infosys partnership will help the life insurer realize customer service and data mastery goals, says CEO Brooks Tingle.

Many new insurers focused on commercial lines see value in the core systems that incumbent insurers already use.

A concurrent percentage have in place a management initiative or transformation program to make their business more digital.

Carrier staff assigned to transformation efforts need to find strong champions and set clear expectations, says MetLife CIO.

Technology platform uses third-party data to reduce the amount of input required of agents.

Miguel Edwards is responsible for digital customer experience improvement in his new position.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.