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Having a single view of the customer means that the insurer and any front line individual dealing with the customer understands the full context of the relationship.

The insurer is using advanced cameras and analytics software to quickly map and settle hail claims when policyholders drive in.

There’s almost universal agreement among insurance carriers that SaaS will have a significant impact on both the industry and individual insurers within the next five years, Ovum says.

Once a digitally savvy company from an “adjacent industry” such as web services has a wrap around your customers, what’s to prevent them from embedding their own insurance products?

The carrier is leveraging its relationship with eyewear manufacturers to test the potential for wearable technology to affect health outcomes.

The history of innovation in insurance has largely been shaped by advances made in technology external to the industry.

Expected benefits include improved customer service and lower IT costs resulting from consolidated and standardizing billing systems and processes on a common platform.

On the final day of the IASA conference, the team chats with insurance IT experts on why the cloud is gaining momentum in core systems and how the industry can become more innovative.

Agent, MGA and broker portal has been deployed to the Microsoft Azure cloud to control infrastructure costs.

Portal solution for insurers and managing general agencies now supports iOS and Android platforms with role-based security, company says.