Mutual of Enumclaw, insurer of individuals, families, farms and businesses, has deployed Guidewire BillingCenter to manage billing operations, including agency and direct bill for all of its lines of business.

The insurer sought to consolidate two billing systems, simplify the experience for agents and policyholders and generate new business, Guidewire said. The insurer devised an on-demand migration process for policyholders; and for those with multiple accounts, the first account that came up for renewal would trigger all their other accounts to be migrated to the new system at one time, Guidewire said, which reduced the disruption potential.

“The successful implementation of BillingCenter has been a huge milestone for us,” said David Wilson, chief information officer, Mutual of Enumclaw. “Leveraging BillingCenter’s flexibility and Guidewire’s agile implementation process has enabled us to meet our specific needs and provide the best service possible to our policyholders and independent agents.”

Expected benefits include:

  • Improved customer service
  • The ability to make system changes to meet changing business and technical requirements
  • Lower IT costs resulting from consolidated and standardizing billing systems and processes on a common platform

“We congratulate Mutual of Enumclaw on their successful BillingCenter implementation,” said Mike Polelle, chief delivery officer, Guidewire Software. “We are impressed by their focus on providing excellent service to customers and brokers alike, and are delighted to work alongside them in this project.”

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