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A unified digital strategy recognizes that all business strategies and technologies touch the customer in some way and that a one-size-fits-all channel model is obsolete.

Just because a development team is doing continuous delivery or packaging releases into two-week sprints doesn’t mean that code is being moved to production.

Millenials and lower-income people are receptive to calling directly from a mobile ad, according to a study, but insurers need to answer the call.

Quote Advantage produces two quotes for the carrier's BOP product in under a minute.

The life insurance carrier credits Agile development with helping it get a line of business live on the FAST platform less than a year after selection.

Dina Shapiro takes over as head of tax for the broker, a position she held previously for American Express and GMAC.

Documentation on aging systems often is akin to tribal knowledge, and the potential for things to go bump in the night increases as these environments face generational transition.

When insurers assess the risks and conduct cost-benefit analyses on whether information systems should be encrypted, more often than not the decision has been made to not encrypt. That has to change now, industry observers say.

More than a month later, more than 50 million people affected by the breach haven’t been notified by the company, senators Lamar Alexander and Patty Murray said.

Insurers are caught in a complexity predicament because of frequent mergers and acquisitions, expanded product and service offerings and more stringent regulations.