Case Study

Financial Services Cloud drives service efficiency for Cumberland Mutual

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Today's policyholders demand more from their insurance carriers than ever before. At Cumberland Mutual, providing policyholders peace of mind is at the heart of everything the company does, so staying in front of customer needs is an absolute must.

Salesforce's Financial Services Cloud, with its insurance-specific data model and customer-centric features, helped Cumberland Mutual transform its core operations and policyholder experiences.

In this case study, you will learn how Salesforce helped Cumberland Mutual:

  • Unify policy, billing, and claim details to enable personalized service at scale
  • Automate claims intake and payment processing to improve policyholder experience
  • Deploy Agentforce to enhance productivity across service operations in just three months