Insurtechs News from Digital Insurance

Entrepreneurs report a high level of trust when using an AI chatbot or search tool to look up options related to business insurance, according to an ERGO NEXT survey.

When multiple data sources disagree, AI can be a "tie breaker" to correct discrepancies in property information, according to insurance data experts.

When AI can make false evidence look real, insurers can struggle to know who to trust, writes Tom Rasmussen, vice president of product for claims at Carpe.

The tasks that fill BPO delivery centers sit squarely inside what agentic AI systems handle today, writes Martin Henley, CEO of mea Platform.

Insurance companies with the greatest advantage will adapt products and experiences locally while reusing capabilities globally.

Clients now expect a baseline level of technology options from brokers, the company's 2026 Broker Services Survey finds.

The insurtech's co-founder also warns against confusing novelty with value. "Insurance buyers do not need more technology for technology's sake."

"Solve a problem the industry actually has — and prove people will buy the answer, before you fall in love with building it," Henley says in his advice to other insurtechs.

Insurance has been an underperforming industry that resists tech disruption, according to a McKinsey report. However, insurers are finding the technology enables them to cover more risks, and do so more quickly and readily.

Connected systems can help consumers understand each stage of the life insurance journey and ensure a more seamless, less fragmented consumer experience.

With rising climate peril severity and frequency, insurance risk data providers point to the technology's improved capability for processing visual information.

Virtual and mixed reality still have value for internal use and customer experience, even if other industries are moving on, writes Mark Klein, Chief Digital Officer at ERGO Group AG.

Nirmitee Shah, general manager of financial and professional services at Scale AI, describes the industry's slow and careful progress with the technology.

As the insurance industry races to make the best use of AI, some areas of caution are emerging.

Only 23% of insurers report AI being fully integrated into systems, according to the 2026 State of P&C Insurance Technology report from Federato.

As more policyholders shop around, insurers are applying AI in many ways to entice them to stay, executives from LexisNexis, Gallagher and Chubb say.

A successful insurtech venture requires a strong combination of innovation, insurance expertise, regulatory understanding and scalable technology, writes Abhishek Peter, manager of digital marketing at FECUND Software Services.

Insurance companies are unknowingly turning away customers when technology fails both the applicant and the human handling customer service, writes Michael Podgortsev, director of data and AI strategy, speaks from personal experience: A hum

Dinah Sykes, running unopposed for insurance commissioner in the state's Democratic primary, discusses the need for guardrails as insurers expand their use of AI.

Travelers made a major bet on AI when it committed to developing its own in-house large language model, TravelersLLM. CTO Mojgan Lefebvre discusses how the company determines the technology's success.