Strategy News from Digital Insurance

When AI is simply layered on top of policy-centric platforms, batch-based processes, and siloed data models, it inherits their limitations.

Insurers learned that 2025 was about regaining balance and 2026 will be about redefining value for customers with better data, tools and insights.

AI is reshaping how claims are handled, how repairs are performed, and how teams deliver faster and more connected experiences across the auto claims ecosystem.

A collection of stories related to the climate crisis from 2025.

AI holds enormous potential for small businesses, providing tools that can empower them to do more with less.

Emerging AI capabilities give agencies a clearer, more dynamic view of their entire book of business including underwriting, renewal and service workflows

Tracking fraud, waste and abuse in healthcare is a challenge, but AI is helping insurers identify it sooner.

Without coverage, mortgage lenders could refuse to back home sales. Also, separate wildfire coverage could fall to the public sector.

The insurance industry must discard outdated models and embrace new skillsets to survive.

U.S. homeowners are concerned about climate and insurance costs, according to Kin's Homeownership Trends Report.

AIG CEO Peter Zaffino to transition to executive chair and Eric Andersen named president and CEO-elect; InnSure launches climate risk incubator platform, plus more insurtech news.

Digital Insurance contacted insurance professionals to comment on the climate crisis and natural disasters.

AI is transforming underwriting and helping to automate different aspects while improving the customer and agent experience.

The Hartford is opening a technology hub in Columbus, Ohio.

AI impersonation fraud and attempts involving deepfakes have surged by more than 2100% over the last three years.

AI will move from the margins and into the fabric of insurance, redefining how carriers do business and streamlining operations for efficiency while optimizing the customer experience.

The impact of extreme weather remains top of mind for many, with a majority of homeowners citing it as a factor behind purchase or relocation considerations.

Changing communication methods like the use of emojis present a growing compliance risk in regulated industries where interactions are subject to scrutiny.

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to require a person on the other end of a call.

In most agencies, 80% of revenue is generated by only 20% of their accounts, meaning that 80% of an agency's customer base is responsible for only 20% of its revenue.