Strategy News from Digital Insurance

Allianz predicts fewer storms for 2026, but they could still lead to heavy losses if insurers don't use the proper technology to respond.

Investments in hyper-personalization, AI targeting, digital transformation and marketing are taking precedence over customer expectations, the credit bureau finds in its latest study.

Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.

Consumers still see value in AI, but are wary of how it's used, according to a Smart Communications report.

AI is evolving from an attractive innovation into something much closer to an operational necessity.

If insurers can use AI to build a property file, policyholders should have the right to know what is in that file when it affects premium, eligibility, renewal or coverage.

By using AI to answer calls, insurers can handle as many as 6,000 claims per second — and the technology can provide a sympathetic ear for as long as the policyholder wants to talk.

Insurtech companies most likely to endure will prioritize the basics over elaborate tech.

Insurance carriers are investing in technology to gauge how interactions between carriers and policyholders are evolving.

High-resolution aerial imagery and property intelligence are enabling insurers to compress the time between landfall and portfolio-level understanding from weeks to days.

Deloitte released its 2026 Insurance Prediction, which explores how agentic AI is poised to reshape life insurance distribution and reach.

Instead of waiting for claims to confirm damage patterns, carriers can begin identifying likely impact zones earlier.

A below-normal hurricane season may be ahead, according to NOAA, but insurers say preparedness remains critical as climate risks and coastal development intensify.

The counties with the greatest exposure lie along the coasts of Florida, Louisiana, South Carolina and Texas.

The combination of an AI tool with a human makes it easier to obtain accurate quotes, identify coverage gaps and share documentation between parties.

Can an insurer explain its decisions and demonstrate that AI is being used fairly and responsibly?

The next generation of pricing will harness AI, behavioral analytics and real-time data streams.

The people vying to be the state's next insurance commissioner share how they would work with property data, climate risk mitigation programs and legislative proposals to mitigate the impact of climate change on policyholders.

Audit your KPIs, align around outcomes and measure incrementality across the conversion stages.

Proposed FEMA reforms could further increase financial strain for state and local governments after natural disasters.