Strategy News from Digital Insurance

Insurers should adopt a customer-first strategy that fuses high-tech tools with high-touch engagement.

How to build a more resilient and efficient CAT playbook through communication automation.

Mental health is the number one workplace safety concern for employees, according to Pie Insurance's 2025 Employee Voice on Workplace Safety Report.

Consumer-facing applications like chatbots and personalized product recommendations make interactions faster, more tailored and more transparent.

Several insurance and wildfire-related bills were signed into law October 10, including authorization for bonds to finance California's insurer of last resort.

Insurers getting proactive about climate risks are finding that excess and surplus lines are a vehicle for innovation in coverage.

Insurers are reimagining operating models, products and value propositions.

Mercury Insurance, among others, are building climate science teams to better inform their risk and pricing.

Digital Insurance spoke with Veronika Torarp of PwC about the need for more climate resilience efforts, and what their benefits can be.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to improve the customer experience.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about necessary skills and what insurance companies should be investing in.

Progressive and GEICO tied for first overall in the Mobile Insurance Scorecard Q3 2025 by Keynova.

California governor's executive order tasks insurance regulator and other state agencies to make recommendations on mitigating wildfires, insurance affordability and availability, expediting insurance claims and more.