Insurance

During a whirlwind year for the industry, readers were captivated by stories of new insurtechs and established players alike transforming the business.

Kevin Dougherty is tasked with accelerating the life carrier's technological capabilities in digital health, data analytics and artificial intelligence.

Through the development of its AVA virtual assistant, the usage-based auto insurer is letting machines take over more insurance processes, with the goal of improving customer experience.

In two outlook papers, Deloitte advises carriers how best to navigate an industry undergoing rapid digitally driven change.

Coverage gaps will become common as less people are reached to buy insurance through traditional channels.

Sid Gandhi will lead the insurer's digital, IT and business technology teams to boost customer experience.

The insurtech offers crowd-sourced insurance ratings for consumers looking to purchase homeowners, renters or car insurance policies.

The insurtech intends to offer more thorough, cheaper automobile coverage through its smartphone app.

Tom Bolt is charged with helping the company improve pricing decisions using data and analytics.

Rather than looking to innovate on products, startups in life insurance concentrate on distribution as a way to improve the sector, say Accenture panelists.