Insurance

Amelia platform from IPsoft has been involved in more than 3 million customer conversations since September.

The insurer explored how homeowners customers could get the most value from water sensors through hands-on experiments.

Non-payment of certain subsidies, less enforcement of a rule requiring insurance and limited competition caused insurers to raise their premiums by about 34%.

Carriers are looking to see a return from tech investments quicker with external players eyeing the market, says Capgemini.

Bradley Bodell has also worked at MetLife in various technology roles.

Infosys partnership will help the life insurer realize customer service and data mastery goals, says CEO Brooks Tingle.

Many new insurers focused on commercial lines see value in the core systems that incumbent insurers already use.

Technology platform uses third-party data to reduce the amount of input required of agents.

Miguel Edwards is responsible for digital customer experience improvement in his new position.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.

The company has signed on with three companies in 2018, seeking early traction and a strong team., says business development VP.

After thousands of unmanned-aerial-vehicle flights, the carrier sees even more use cases for the technology, says chief claims officer Ken Rosen.

In a final look at the startup cohort, improving employee performance, managing chronic pain and detecting insurance fraud take center stage.

The idea that products that were relevant to Baby Boomers have staying power into the third decade of the 21st century seems implausible.

With disruptive startups in our industry trying to break the status quo, there are key differences to keep in mind.

The multi-line insurer joins State Auto as an early member of the consortium launched last year.

The evolution of these centers are best depicted by insurers’ growing focus on making consumers’ daily lives easier, while building out capabilities addressing core business problems.

Several insurers in Maryland and Virginia are seeking double-digit percentage increases in monthly costs for individual medical plans in 2019.

Carrier's chief digital officer Darryl Siry says its crucial to have a strong API strategy in order to meet policyholders' needs.