Machine learning

The new capability can answer customer questions in 85% of scenarios, according to the company.

Both customer-facing and backoffice functions and tasks can benefit from robots. EY lists some common use cases.

Algorithms have been found to discriminate against minorities and women, including in the insurance industry.

Gartner Group has just released its '100 Data and Analytics Predictions Through 2022.' Here are the research firm's projections on where artificial intelligence is heading.

CSS insurance uses fast sentiment analysis on communications, helping the insurer steer customers toward the best treatment option.

With hundreds of options on the market, knowing which one is best for any organization is no easy task. Here's how to separate the best from the rest in a growing field.

Its venture arm is investing in a number of artificial intelligence companies, most recently machine-learning company HyperScience.

Rather than just replace jobs, advanced computing technologies could augment them, as long as investments and training are strategic, says Accenture.

Advanced analytics capabilities are the key platform for new products and services, EY’s David Bassi says.

The EU's General Data Protection Regulation will require firms to get consent to use personal data in automating decisions.