For Royal & SunAlliance, processing auto claims went from being a royal pain to a royal gain-thanks to an outsourced solution that's firing on all cylinders.Insurers that strive hard to improve their claims processing abilities within auto insurance lines sometimes watch the entire effort come crashing down due to one crucial deficiency: poor auto repair experiences.
Auto policyholders who give low marks to the repair facility that "fixed" their car in essence pass these marks along to the insurer. This is particularly true if the shop was selected from the carrier's own preferred network.
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