Reflecting a trend toward insurers giving policyholders more value-added services, Allstate has added new capabilities to its mobile app to help customers find auto repair services outside collision events.
The insurer has tapped Openbay to provide quotes from local service centers through Allstate's website, mobile app, and Drivewise usage-based insurance app. The goal is to help customers schedule services like engine repair, tire replacement, or oil change.
In addition to quoting and scheduling, Openbay maintains digital service records and sends customers reminders of manufacturer-recommended service intervals.
"Consumers consistently indicate that identifying a quality auto-repair facility is a major pain point, which may serve as a deterrent to regular maintenance and repairs. Integrating with Openbay enables Allstate to ease the burden of comparing and booking vehicle service," said Gary Hallgren, Allstate connected car president, in a statement.
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