TEIG’s solution, Rogo, will deliver an account inquiry function to brokers using Applied Systems TAM (The Agency Manager). WARP, Applied Systems’ real-time technology, will deliver the inquiry function, which will be available early this year. Policy and claims inquiries will be available soon after.
“Integration with broker systems is critical for the industry,” says Jorge Arruda, SVP of operations at TEIG. “We are aggressively developing solutions like Rogo to ensure that we are one of the leaders in broker integration. This step forward with Applied Systems will continue to streamline our brokers’ processes, improving the customer’s experience.”
Rogo is part of TEIG’s Connex Suite, a family of solutions delivering technology that makes sense to broker workflows. Solutions developed under the Connex Suite are focused on current broker management systems, ensuring a straightforward approach that enhances broker relationships with clients.
“We are very excited TEIG is using WARP to achieve real-time communication between their brokers using TAM and their insurance company data,” says Doug Johnston, Applied Systems VP of partner relations and product innovation. “WARP effectively places direct access to TEIG account information within the customer and policy screens of TAM, allowing the broker to provide a seamless customer service experience.”
