CARLSBAD, Calif. and QUINCY, Mass., --Arbella Insurance Group, a property & casualty insurer, has chosen Document Sciences Corporation's ReadyForms as their enterprise document automation solution. ReadyForms provides a library of pre-built electronic bureau forms, complete with pre-defined business rules for automated forms assembly, and delivery via Document Sciences' xPression content processing technology.
"ReadyForms will allow us to spend less time worrying about forms related maintenance and compliance issues, and more time generating profitable business and effectively servicing our agents and policyholders," said Chris Steward, Chief Information Officer at Arbella. "By incorporating ReadyForms' complete package of ready-to-use forms together with a maintenance service plan, we will be able to save a lot of time normally spent building and maintaining a forms library and will also eliminate the extra programming costs associated with forms development through an outsourced provider."
ReadyForms leverages CCH Insurance Services' electronic forms library --Uniform Authentic Forms. This library consists of bureau and state-specific policy and endorsement forms, including ISO, NCCI, and AAIS forms, covering all personal and commercial lines.
The forms library is built using Document Sciences' award-winning xPression content processing services technology for creation, design and automation of customer communications. xPression, using XML-based pre-defined business rules and open standards, integrates with the insurer's front and back office administration systems to pull the pertinent data and content, and assemble the completed bureau forms. These forms can then be delivered in real-time to policyholders, agents and brokers through print or electronic channels.
"Property & Casualty insurers face the unique challenge of maintaining hundreds of different bureau forms, and this challenge is multiplied by the number of lines of business and states for which they write insurance," explained Neal Keene, Document Sciences' Director of Industry Solutions, Property & Casualty.
"ReadyForms streamlines forms implementation and compliance updates, providing insurers not only with the up-to-date forms they need to use to communicate accurately with customers, but also with the pre-integrated business rules and automation technology to drive insureds' information to the right places on the right bureau forms."
