Artizan says insurance agents are looking to provide their clients access to self-service capabilities that are mobile optimized. While CSR24 was available on smartphones in its original format, the new interface is optimized for smaller screens. It uses the features available on most smartphones, including touch screen, auto-dialing phone numbers and mapping/direction applications. The mobile portal now is active for all CSR24 clients, Artizan adds.
Technology, underwriting and claims remain the top needed roles for the insurance industry, according to the Jacobson Group and Aon's Semi-Annual U.S. Insurance Labor Market Study.
State insurance commissioners developing AI systems evaluation tool expect disclosures about claims operations, oversight and more, according to representatives of an industry group who attended a NAIC conference.
New York's Arrow Financial and Pennsylvania's First Commonwealth Financial were seeing their insurance revenue grow before they announced agency purchases this week. Prior to 2025, banks were shedding their insurance agencies.
With more insureds going to AI to do research, the workers' comp company chose to intercept them with a ChatGPT app.
Insurers serving the growing microbusiness market must understand how digital risks to this segment are evolving and adapt accordingly.
Catastrophe readiness is not only about processing capacity. It is about coordination capacity, writes Erika Echaniz, product manager at Foxit.
