Aviva Life Insurance Company India has licensed components of CSC’s Integral insurance administration suite to replace its core insurance system and better life insurance customers through multiple channels, including agents, bancassurance partners and the Internet.
“Insurance is a highly competitive industry, and we recognize the need to implement a robust product like Integral to better manage our operations,” said Snehil Gambhir, COO, Aviva India. “Integral will pave the way for faster product roll-out, enhanced customer service and more efficient processes, strengthening our position in the life insurance market.”
CSC will manage the implementation, migration, customization, training and testing of the Integral components, the company said, which will allow Aviva India to increase productivity, improve service to customers and distributors, and pursue new opportunities quickly.
Doug Benfield, VP of CSC’s Financial Services Group in Asia, said the agreement builds on a global relationship with Aviva, which has worked with CSC to transform business operations across the region. “With 200 clients in 40 countries, including more than 50 percent of the market share among private life insurers in India, Integral’s highly flexible architecture helps to drive insurance business in new markets, meeting the needs of a diverse customer base.”
