Comcast says Basile needed a phone system that could automatically transfer calls to other members of the team, so that current and potential customers could connect with someone in the office whenever needed. The system needed to be cost-effective as well.
Basile uses a number of features that come standard with Business VoiceEdge, including one-touch return dialing, call history viewing and voicemail retrieval via a laptop or desktop computer, easy message forwarding, in-house paging, and various telephony options that allow users to integrate their phones with Microsoft Outlook, says Comcast. Business VoiceEdge does not require significant upfront costs, provides a predictable monthly bill, and offers HD-quality voice service and 24-7 customer support.
