Dalbar regularly monitors communication vehicles throughout the industry—noting trends, spotlighting best practices and publishing the results of its findings. The firm awards its Seal of Excellence for Communications to print and electronic communications for outstanding achievement in content, design and usability. In its recent survey of the nation’s largest retirement plan providers’ websites, Dalbar cited Newport as an industry leader for its information-sharing and account access capabilities, and noted that plandestination.com offers one of the widest ranges of targeted messaging and content management capabilities available.
As a result of the benchmarking, Dalbar has awarded their Seal of Excellence for Communications to both the plan sponsor and participant versions of Newport’s proprietary client website
Both the sponsor and participant versions of plandestination.com were also named among the top ten sites in the industry for overall customer service experience for the fifth consecutive time.
“We make it easy and intuitive for plan sponsors and participants to access and manage their retirement plans and individual accounts online,” said Eric Brickman, Newport SVP of Strategic Solutions. “Newport is committed to providing an industry-leading client experience. We do this by incorporating the latest innovations in technology and Web design as well as direct feedback from our clients and intermediaries. This recognition from Dalbar is particularly welcome because it shows that we’re building on our leadership position in the industry.”
