The theme of this issue is Best of the Year and, unequivocally, this year's best example of a cautionary tale for insurance company CIOs was the highest profile IT failure in decades: the launch of Healthcare.gov.
Whatever the eventual fate of the Patient Protection and Affordable Care Act, a.k.a. Obamacare, may be, the story of the failed initial launch of Healthcare.gov should never be forgotten by insurer CIOs.
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