Whether its insurers in mature markets such as the United States looking to shave costs, or insurers in emerging economies looking to tap a reservoir of insurance skills, the demand for third-party business processing is going to increase.
In their new report Insurance Business Process Outsourcing: A Global View Mike Fitzgerald and Catherine Stagg-Macey, senior analysts at Boston-based Celent, foresee a compound annual growth rate of 10.6% for outsourced core insurance processes.
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