Nothing tests the resolve of an insurance company's claims processing division more dramatically than a natural catastrophe.Typically, one natural disaster is enough to test the capabilities of the most competent claims units, but when four hurricanes struck the Southeast during a six-week period between August 13 and late September, it proved to be an unprecedented succession of disasters, insurers concur.

The Insurance Information Institute estimates that Hurricane Jeanne added $6 billion in estimated insured losses, bringing to more than $18 billion the total hurricane damage suffered in Florida this year. This exceeds the previous record of $15 billion for Hurricane Andrew in 1992.

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