Chicago — Police report requests can now be submitted within the CCC Autoverse portal environment, the result of agreements between automotive claims solution provider CCC Information Services Inc., Chicago, and police report service providers Atlanta-based ChoicePoint Police Records Inc. and Philadelphia-based Metropolitan Reporting Bureau. Instead of paper-based police report tracking, users now can request and receive police reports related to a claim within the CCC Autoverse electronic claims folder, which houses additional information (damage estimates, supplements, digital images, reinspection reports and other claim-related information).
Police reports may be used in connection with claims verification activities, anti-fraud initiatives and the subrogation process. Without CCC Autoverse Police Reports, these reports are generally requested through a third-party system, requiring insurance claims staff to re-key information and learn multiple new systems. Requested reports usually are delivered via fax or in Adobe Acrobat format, but are stored outside the insurance company's claims system. Now, claims staff can request CCC Autoverse Police Reports from the CCC Autoverse portal environment, eliminating re-keying and multiple systems.
"CCC Autoverse is the platform that enables our insurance clients to connect to our service provider alliances," says Debbie Day, SVP of marketing and product management at CCC. "CCC Autoverse Police Reports is an extension of the services available from CCC to help facilitate the auto physical damage claims process in a way that's efficient for the user."
Source: CCC Information Services Inc.
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