Like most large U.S. insurance carriers with aging technology platforms, CNA Financial Corp. was faced with a critical decision: How to modernize a legacy claims system to meet 21st century business requirements. And like other insurers, the Chicago-based commercial carrier is banking on technology that integrates multiple disparate systems, streamlines adjuster workflow, provides more timely management information, and reduces claims and IT costs.

"Most insurance companies have an amalgam of mainframe systems and older client/server systems, with maybe a little Web technology here and there," says Richard Affenit, vice president of claims technology at CNA. "And CNA was the same as most other insurance companies."

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