The Small Business unit of CNA received the National Quantum Award for outstanding commitment to agency productivity and profitability. Nominated by independent agents, CNA was presented the award during the 2012 Network of Vertafore Users (NetVU) Conference.

CNA says it was praised by NetVU for significant investments in successful two-way agency communication. Specifically recognized were its reliance on agent feedback for development of automation solutions and upgrades, leveraging the National Agency Product and Automation Council, and its use of various social media groups targeting independent agents. Additionally, NetVU recognized CNA's commitment to customer service and improvements of the insurer's Real Time Quoting Solution to increase the productivity and profitability of Vertafore agents and its independent agencies across the United States.

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