Chicago — Recently, CNA insurance companies issued a client bulletin to provide healthcare managers with risk management guidance on responding to serious medical errors or so-called “never events” because they never should have happened, according to the Chicago-based insurer.

Also known as “hospital-acquired conditions” and “serious reportable events,” these medical errors are the subject of recently issued policy statements from the federal government, healthcare and consumer groups and private insurers. Among the issues addressed in these policy statements is the need for no-charge policies, whereby fees are waived when a never event occurs.

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