CSC Introduces Cloud Services for Agents

CSC announced the first series of tools in its Breezeway collection of cloud-based, Web-subscription services, which are designed to combine cloud and mobile technology to enhance sales processes and give insurers, agents, brokers and customers access to a full range of insurance services, including automated third-party capabilities such as electronic signatures.

The first series provides virtual agents with a desktop application built on Force.com—salesforce.com's enterprise cloud computing platform—and supports e-mail, collaboration, electronic new business application management and e-signature, CSC said.

CSC said that by the end of the calendar year, it will incorporate services for commission management, agent's portfolio management, agent's customer service and customer self-service, while integrating with agency management and other ACORD-compliant systems.

"With traditional technologies, insurers are challenged with developing a single point of contact for agents and their customers," said Ray August, president of CSC's Financial Services Group. "CSC's Breezeway eliminates that challenge, introducing a new way to connect and a better way to serve the customer. Breezeway provides insurance agents and brokers with the access to insurance systems they need—whenever and wherever they need them—leading to improved flexibility and faster results."

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